Refund Policy

At Thrive, our mission is to provide tuition-free, premium education to empower 1 million Africans with in-demand digital skills. To sustain our operations and ensure the continued delivery of these high-quality programs, we charge minimal administrative fees. Below is our comprehensive Refund Policy, designed to maintain transparency, credibility, and trust with our valued learners.

Understanding Our Administrative Fees

Our administrative fees are essential for covering the various costs associated with delivering exceptional educational experiences, including:

• Expert Instructors: Recruiting and compensating top professionals to serve as course mentors.
• Curriculum Development: Investing in comprehensive syllabuses and ongoing research to keep our courses relevant and cutting-edge.
• Technology and Infrastructure: Covering costs for platforms like Zoom, maintaining robust internet services, and ensuring seamless online learning experiences.
• Administrative Support: Employing dedicated staff to manage course logistics, support students, and maintain operational excellence.

Given these essential services, administrative fees are generally non-refundable. However, we prioritize your satisfaction and trust, which is why we have specific conditions under which refunds are available.

When Refunds Are Available

While our administrative fees are typically non-refundable, we understand that unforeseen circumstances may arise. We offer a full refund under the following conditions:

1. Course Delivery Issues:
   • Live Classes Not Provided: If the scheduled live classes are not delivered as advertised.
   • Catch-Up Sessions Missing: If catch-up sessions or recorded lectures are not made available when necessary.
   • Certificate Issuance Failure: If certificates are not issued upon successful completion of the course, as promised.
2. Technical Difficulties:
   • Platform Failures: If significant technical issues prevent you from accessing course materials or participating in live sessions.
3. Inaccessibility:
   • Course Unavailability: If the course is canceled or becomes inaccessible within the first [specific number] days of enrollment.

How to Request a Refund

If you believe you qualify for a refund based on the conditions above, please follow these steps to initiate your request:

1. Contact Programme Support:
   • Email: Send an email to programsupport@thrive.com with your course details and a detailed explanation of the issue.
2. Provide Necessary Information:
   • Enrollment Details: Include your full name, course name, and enrollment date.
   • Evidence: Attach any relevant documentation or evidence that supports your refund request (e.g., screenshots of missed live sessions, emails confirming technical issues).
3. Review Process:
   • Our team will review your request within 5 working business days and respond with a decision.
4. Refund Issuance:
   • If approved, the refund will be processed using the original payment method within 10 working days. Please note that processing times may vary based on your financial institution.

Important Considerations

• Non-Refundable Fees: Administrative fees are generally non-refundable except under the specific conditions mentioned above.
• Partial Refunds: In certain cases, partial refunds may be issued if only part of the course was affected.
• Thrive Plus and Thrive Campus: Refund conditions for Thrive Plus and Thrive Campus programs may vary. Please refer to your program details or contact support for more information.
• International Students: Fees paid in currencies other than Ghanaian Cedis (GHS) may be subject to exchange rates and additional processing times. Please contact our support team for assistance.

No Refunds for Personal Reasons

Refunds are not provided for reasons unrelated to course delivery, such as:

• Change of Mind: Deciding not to continue with the course after enrollment.
• Scheduling Conflicts: Inability to attend live sessions due to personal scheduling issues.
• Performance Issues: Struggling with course material or not achieving desired grades.

Your Trust Matters to Us

At Thrive, we are dedicated to ensuring that your educational experience is both positive and rewarding. Our Refund Policy is designed to protect your interests while allowing us to maintain the high standards of our programs. We encourage you to reach out to our Programme Support team if you have any questions or need further assistance.

Contact Us

For any questions regarding our Refund Policy or to initiate a refund request, please contact:

• Email: programsupport@thriveafrica.co

Thank you for choosing Thrive. We are committed to supporting your educational journey and ensuring that you receive the highest quality of education possible.

Thrive is dedicated to making education accessible, affordable, and impactful. Your trust and satisfaction are paramount to us, and we strive to uphold the highest standards in all our programs.